Setting Up Caps and Pause Controls for Safe Automation

Configuring Safety Controls

Let's set up caps and pause controls to keep your automation safe.

Setting Daily Caps

Step 1: Access Settings

Navigate to Settings > Safety > Sending Limits

Step 2: Set Your Cap

Choose a reasonable daily maximum:

• Free: 100 default
• Starter: 2,500 max
• Growth: 10,000 max
• Scale: 50,000 max

Step 3: Choose Cap Behavior

When cap is reached:

• Pause: Stop sending until next day
• Queue: Hold emails for tomorrow

Configuring Pause Controls

Manual Pause

Available on any automation:

• Go to Automations
• Click the automation
• Toggle "Pause"

Scheduled Pause

For recurring pauses:

• Settings > Safety > Schedule
• Set days/times to pause
• Save

Per-User Controls

Individual Suppression

To exclude specific users:

• Go to Users
• Find the user
• Click "Suppress"

Bulk Suppression

Upload a CSV of emails to suppress.

Testing Your Controls

Before Going Live:

• Set a low cap (10-20 sends)
• Run automation
• Verify cap works
• Gradually increase

Test Pause:

• Start automation
• Click pause
• Verify emails stop
• Resume and verify restart

Monitoring

Check daily:

• Sends vs cap
• Any paused automations
• Suppression list changes